
In production · Insurance operations · Quality assurance
From 50% to 80% call quality.
How QA Intelligence improved every customer conversation at Taurus BPO.
Every relevant conversation is scored against the client's own parameters, and every finding becomes a coaching, recovery or control action.
- Call quality, from 50% to 80.1% in three quarters
- +30 pts
- Call quality, from 50% to 80.1% in three quarters
