Escalate
Critical issues to the right team
Resolve
Handle routine queries end to end
Gain visibility
Track trends and customer risk
Agent
Voice
Customer conversations
Every conversation owned and resolved
Customer Conversation Agents (Voice & Email)
The conversation that no one owns is the one that breaks.
Customers write in or call for a simple update, but the conversation doesn’t stay in one place. The email sits in a shared inbox, or the call gets transferred. Ownership is unclear, context resets, and delays show up only when the customer follows up.
- Unanswered threads turn into escalations
- Customers repeat context across every handoff
- Delays surface only after the customer follows up
Voice Service Agent
Transforms: Contact-center operations
Customers call for a simple update and get passed between systems, teams, or queues. Context resets on every transfer, and resolution depends on who picks up. This agent handles the call end to end, and brings in a human only when it actually helps.
- Resolves status, document, and policy queries in one flow
- Escalates with full conversation context, so customers don’t repeat themselves
- Supports English, Hindi, Tamil, and other Indic languages with natural code-switching. Easily configurable for French, Spanish, and additional languages with native accents
- Runs across voice and chat on the same agent
Email Triage Agent
Transforms: Email-based customer support
Customers write in. The email lands in a shared inbox, and ownership is unclear. One person assumes it’s handled, another picks it up later, and the thread sits until the customer follows up. Managers then have to check manually to see what is still pending. This agent tracks every conversation across mailboxes and surfaces what is still waiting.
- Identifies ownership, urgency, and priority across threads
- Flags conversations before breach on a business-hours SLA clock
- Covers shared and personal inboxes that never became tickets
FAQs
Frequently asked questions
Systems that handle customer conversations across voice and email. They resolve routine queries end to end, track what is still waiting, and bring in a human only when needed.
IVR and chatbots route or deflect. These agents handle the conversation itself. They understand the request, act on it, and complete the task where possible, not just pass it along.
Status checks, document follow-ups, policy queries, and other routine service requests. Anything that follows a defined process can be handled end to end.
When the case requires judgment, exception handling, or approval. The agent transfers the call with full context, so the customer does not have to repeat information.
It reconstructs each conversation across Inbox and Sent Items, identifies ownership, and tracks how long a customer has been waiting. It surfaces what needs attention before the delay becomes visible to the customer.
No. These agents work within your existing setup. They operate inside your telephony, CRM, and email environment.
Customers get faster responses and fewer handoffs. When a human is involved, they already have the full context of the conversation.
The agent supports English, Hindi, Tamil, and other Indic languages with natural code-switching. Easily configurable for French, Spanish, and additional languages with native accents.
Every interaction is recorded with context, including what was handled by the agent and where a human stepped in. This creates a clear audit trail across both voice and email.
Fewer repeated conversations, faster resolution of routine queries, and clear visibility into what is still pending.
- Email Triage Agent: ensures every conversation is picked up, owned, and handled on time
- SupportSight: a full application layer that provides visibility across inboxes, teams, and response patterns, tracking workload, consistency, and customer risk
Email Triage ensures nothing is left waiting. SupportSight ensures nothing is breaking without visibility, highlights customer risk, and helps prioritise the relationships that need attention.
Other agent categories
Bring one process. We will map the right accelerator to it.
We baseline how it runs today. We agree the target, build and deploy into your environment and measure it against the agreed baseline.